Business Support Coordinator

We are looking for powerful players, game-changers and future leaders. At Emirates NBD, you will be part of an organization that puts its own people first, celebrates uniqueness and welcomes talent with open arms. Emirates NBD is expanding its services internationally across sectors including retail banking and wealth management, corporate and institutional banking, global markets and treasury, and Islamic banking. Join us and shape the future of banking.

Job Purpose:

Business Support Coordinator supports the Relationship Group size of 20 team members in coordinating all their communication with CRAD / Trade Finance / Operations Unit. Role holder is primarily responsible for technical verification of relevant documents, interpretation of procedures, data input and processing transactions or information. There may be a need to interface with internal or external parties to resolve queries. The role holder typically is required to process high volume transactions and/or information accurately within stipulated service standards and turnaround time. The role requires specialist procedural / technical knowledge related to processing of standardized transactions and / or information. The ideal candidate will perform the following tasks:

• Coordinate and follow-up with relationship management team, CRAD, trade finance & Operations for their deliverables.
• Assist clients and relationship management team with all matters and help resolving related issues.
• Prepare all reports accurately and in timely manner and documentation.
• Servicing internal & external clients. To ensure that the customer requests and complaints are addressed/escalated within the agreed timeliness with the processing units and branches.
• To ensure that account opening / maintenance documents are correct and complete.
• To seek approvals as per the approval matrix.
• Logging issues in CEM- timely follow up update of service requests and escalation of issues with the concerned Managers.
• Conduct KYC process as per bank policy and SAMA regulations.
• Full compliance to bank’s policies and procedures.
• Communication with clients to provide updates.
• Monitor BPM and follow up for completion of financial transactions (TTs, FDs, Salary transfers and internal account transfers).
• Follow up on daily transactions.

Person Specification:

• Bachelor’s degree in Business Administration or any related field.
• 1-2 years of Banking and customer service experience.
• Banking and Business knowledge.

• Communication skills.
• Problem solving skills.
• Concern for quality.
• Presentation skills.